FREEDOM PACKAGE

Cancellation Policy

CLIENT TERMS AND CONDITIONS Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy. FREE INITIAL CONSULTATION You may be offered a free 20 minute online initial consultation. No therapy will be provided during the consultation. The purpose of this initial consultation is to have a Discovery Call. During these calls, estimates of the number of sessions required to deal with your presenting issue are given on the basis of the information presented at that time. Estimates are only rough guidelines and are subject to change. BOOKING & PAYMENT In-person sessions: A non-refundable deposit of $300 is payable at the time of booking your first in-person or virtual session. The balance of the fee is due at least 48 hours prior to the first session. No refunds will be issued for cancellations within 48 hours of the session appointment. Online sessions: No deposit is required for online sessions, however payment for online sessions must be made at least 24 hours before the scheduled session start time. Where payment is not received 24 hours before your session, the session will be canceled and may be offered to someone else. It is your responsibility to pay the session fees before each scheduled session in order to confirm the appointment booking. CANCELLATION, RESCHEDULING & REFUNDS Cancellation & rescheduling If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 48 hours prior to an in-person session or 24 hours for an online session. Refunds No refunds will be issued for cancellations within 48 hours of in-person sessions or 24 hours of online sessions. Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session. Where a discount package or therapy program has been booked and paid for in advance, if you choose to discontinue your therapy process before attending all the sessions, a pro rata refund will be issued after deduction of the full standard session fee for any sessions you have attended. Session Fees All professional fees will be disclosed

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